1. Information We Collect

We may collect and process the following information:

• Personal Information: Full name, contact details, identification documents, and any information you voluntarily provide for verification purposes.
• Transaction Information: Payment details, billing records, and service history.
• Technical Data: IP address, device type, browser type, and interaction with our website (for security and analytics).

2. Purpose of Data Collection

We collect data strictly for legitimate business purposes, including:

• Providing document verification services as requested by you.
• Ensuring compliance with legal and regulatory obligations.
• Improving our services, website, and customer support.
• Processing secure payments and generating receipts.
• Protecting against fraudulent or unauthorized use of our services.

3. Data Storage & Retention

We store all client data securely on encrypted cloud-based systems. Physical hard copies are not maintained. Data is retained only for as long as required to complete the service or to comply with legal obligations, after which it is permanently deleted or anonymized.

4. Confidentiality

Confidentiality is at the core of our operations. We do not use client details for marketing or share them with third parties, unless required by law. Once services are complete, all records are disposed of in line with GDPR and data protection regulations.

5. Data Security

To protect your information, we implement industry-standard security measures such as:

• Encryption of data during transfer and storage.
• Restricted access to sensitive data.
• Regular system audits and security updates.

6. Your Rights

Under GDPR and applicable laws, you have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to inaccurate data.
• Request deletion (“the right to be forgotten”).
• Withdraw consent where processing is based on consent.
• Object to processing of your data for specific purposes.

7. Sharing of Data

We do not sell, rent, or trade your personal information. Data may only be shared with:

• Authorized personnel directly involved in your service.
• Regulatory or legal authorities when required by law.
• Trusted third-party service providers (such as payment gateways) under strict confidentiality agreements.

8. Cookies and Website Tracking

Our website may use cookies for functionality and analytics. These cookies do not collect personal data unless you provide it voluntarily. You may disable cookies in your browser settings, though this may affect site functionality.

9. Updates to This Privacy Policy

We may update this policy periodically to reflect legal, technical, or business changes. The most recent version will always be available on our website.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Fivestar Soti Limited
Email: info@fivestarsotilimited.co.ke
Phone: +254 732 520697