1. Definitions

“We”, “Our”, and “Us” refer to Fivestar Soti Limited. “Client”, “You” refers to the individual, business, or institution using our services.

2. Acceptance of Terms

By accessing our website or using our services, you confirm that you have read, understood, and agreed to these Terms along with our Privacy Policy. If you do not accept them, you must discontinue using our services immediately.

3. Scope of Services

Fivestar Soti Limited offers professional document verification services designed to validate authenticity, integrity, and compliance of documents. Services are provided on a best-effort basis and outcomes depend on the accuracy of client-provided information.

4. Client Responsibilities

• Provide accurate, complete, and legally obtained documents for verification.
• Ensure compliance with all applicable laws when submitting information.
• Not misuse our services for fraudulent, unlawful, or unauthorized purposes.
• Make timely payments for services requested.

5. Payments & Refunds

Payments must be made in advance unless otherwise agreed in writing. All fees are non-refundable once verification has commenced. Any exceptions (e.g., duplicate charges) will be handled on a case-by-case basis.

6. Confidentiality & Data Protection

Confidentiality is central to our services. We do not disclose client documents or details to third parties, except where required by law. Once services are completed, records are securely disposed of in compliance with GDPR and the Data Protection Act.

7. Limitation of Liability

While we exercise due care, Fivestar Soti Limited shall not be liable for:

• Errors caused by inaccurate or incomplete client information.
• Decisions made by third parties relying on our verification reports.
• Indirect, incidental, or consequential damages resulting from service use.

8. Intellectual Property

All content, tools, branding, and documentation provided by Fivestar Soti Limited remain our intellectual property. You may not copy, reproduce, or modify them without our written consent.

9. Service Availability

We strive to maintain uninterrupted services, but availability may occasionally be affected by maintenance, updates, or unforeseen circumstances. We shall not be liable for delays beyond our reasonable control.

10. Termination

We reserve the right to suspend or terminate your access to our services without prior notice if:

• You breach these Terms.
• You misuse our services or provide false/fraudulent documents.
• We are required by law to terminate the engagement.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be settled amicably, failing which they will be referred to the Kenyan courts.

12. Amendments

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The revised version will be posted on our website and will take effect immediately upon publication.

13. Contact Us

For any inquiries, clarifications, or complaints regarding these Terms & Conditions, please contact:

Fivestar Soti Limited
Email: info@fivestarsotilimited.co.ke
Phone: +254 732 520697